SCS Reviews

1.5 Rating 1,707 Reviews
11 %
of reviewers recommend SCS
1.5
Based on 1,707 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read SCS Reviews
Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 12th March 2024
Igor Urdenko
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 13th January 2023
Mr P Drewett
SCS 1 star review on 20th December 2022
Anonymous
SCS 1 star review on 20th December 2022
Anonymous
151
Anonymous
Anonymous  // 01/01/2019
Ordered 2 Sofas, they were delivered with wrong feet, was told they’d be out to sort it out within 48 hours and they were not! So had been in contact back and forth for ages untill they finally delivered the correct ones but they’ve now given me an appointment so later to get them put on, so because of them we’ve had 2 sofas in our living room with different feet on each for absolutely ages! The customer service was just appalling, kept getting told someone would call me back but no one ever did nor did anyone respond to any emails.
Helpful Report
Posted 3 weeks ago
Went into store saw a sofa we really like but felt pressurised into placing an order straight away
Helpful Report
Posted 1 year ago
I ordered a new suite on 12 March in store. I was told by the salesman that there would be a 14 week wait and the new sofa would be in their distribution centre on 17 June. He then said that would be the very latest day and if anything the date would be sooner. Last month I received an email saying the date of arrival at their distribution centre had changed from the 17th to 20th June. A few weeks later another change in the date, from the 20th to the 24th. I was originally happy to wait the 14 weeks but now the wait is being extended to over a quarter of a year - which is baffling when the company specialize in making and delivering sofas. Add in the fact that they took my deposit payment immediately along with payment for delivery and the delivery date originally planned for has been and gone - with another date also passing us by. I called the customer service team to say I was unhappy and wanted reimbursement for my delivery payment which I made without any fuss but the same can’t be said in return - they refused to reimburse! I’m forking out 2k and they are getting funny over £69. I have received a text message to say our actual home delivery will not be until 29 June! As if I haven’t waited long enough, a sofa that is arriving their end on the 24th will be sitting there for a further 5 days before they decide to deliver! Not only that, I can’t even choose a suitable date or time of when I will be home or arrange a time around my work schedule. I will be receiving a text with an allocated time slot of THEIR choosing! I paid £69 for delivery but for some reason I don’t get to call any of the shots. I have to work around them! Delivery is already late but because SCS want to wait another week before loading it onto the van I just have to accept it. I would love to know what I actually got out of paying the delivery fee. I’ve got no doubt the gentlemen that deliver the sofa will be great and I will love the sofa once it’s here but to keep someone waiting another 5 days when it’s already late is unfair.
Helpful Report
Posted 1 year ago
Friendly but pushy salesman who also got a little grumpy when challenged. Felt like a hard sell company and the offers are confusing.
Helpful Report
Posted 1 year ago
I purchased a two seater sofa and when it arrived one of the leg bars was broken so they sent me a replacement and the seat cushions don't stay on the sofa and they also twist making the seats look distorted. I have contacted Scs on several occasions and emailed them without any joy. I would never buy from them again and I wish I hadn't. Hindsight is a wonderful thing
SCS 2 star review on 22nd April 2022 SCS 2 star review on 22nd April 2022
Helpful Report
Posted 1 year ago
Ordered two 2seeter sofas 11th Nov and carpets. Carpets fitted before Xmas all my decorating done ready for sofas in January, have had 4 different dates from them so now into 6th month.I had to get rid of my 3pc suite as I live in a 1 bed bungalow so can't store furniture.Ive been sitting on camping chairs since then my husband is 74 years old and I'm 69.really no comfortable have heard nothing from scs only emails with different dates really not good enough.
Helpful Report
Posted 1 year ago
One area of a High quality pile carpet was flat. Scs supplied the underlay and the carpet I picked. So for me it's no fault of mine. To be honest they did supply a new replacement carpet and the fitter stated there was no problem with the underlay. The new replacement carpet had the same fault. After complaining I was informed by the manager that there is nothing more they can do and I have to live with it. The flat pile is very noticeable in the lounge. To say I spent 1000s on one of the best carpets plus underlay and grippers to be told I have to live with it is unbelievable. Would I shop with them again NO WAY. there gaurentee of quality is not worth the paper it's printed on.
Helpful Report
Posted 2 years ago
It is difficult to give a review due to all the hold ups at the ports and unavoidable waiting times. Although we didn't get the suit we wanted ( we were waiting 5 months and they kept altering the delivery date so we cancelled) they did find a different model for us. Not as comfy but at least better than sitting on hard second hand chairs.
Helpful Report
Posted 2 years ago
Spark sofa scs. Even though I opted for foam seat cushion so I wouldn't be constantly plumping them up when they get sat on the backs aren't foam. Wasn't told about this when I purchased it. Plus seat cushions aren't reversible so you can't alternative wear.
Helpful Report
Posted 2 years ago
Misleading, incompetent and rip off prices- best way to summarize my experience with them.
Helpful Report
Posted 2 years ago
Not comfortable to sit on gives you a bad back
Helpful Report
Posted 2 years ago
I ordered my new sofa online in February it was delivered in May. All but to the exact date promised. Before the order was confirmed a salesman rang and I paid more money for better quality cushions (£69). The 2 delivery guys put the cushions on the sofa (corner sofa) We were disappointed as the cushions sank and went out of shape every time you sat on it. I contacted SCS, they sent an ‘Independent’ company to check it out. They guy did not bring his scales to weigh the cushions. He also asked if we had been sitting in the corner! What else are you meant to do on a sofa?! The report came back as everything being as it should. I complained again. They sent the guy out again. This time I mentioned I had paid extra for better quality cushions. He said he didn’t know what I had ordered. Surely this should be something they do know?! I also tried speaking to someone on live chat. They were just plain rude and couldn’t be bothered to answer my questions sensibly or help whatsoever. After another complaint to SCS they agreed to send new cushions. They sent the seat cushions only not the back cushions. I complained again. The email reply said they don’t send the back cushions. I told them I was bitterly disappointed, they never replied. The new cushions are much comfortable than the ones they sent with the sofa. We now have a spare set of covers as the new cushions came with covers. We will dispose of the old cushions as they are rubbish and not worth keeping. I will not buy from SCS again.
Helpful Report
Posted 2 years ago
Bought carpets for 3 rooms, was dissuaded by the carpet specialist to get someone out to confirm measurements. We were advised at the point of purchase fitters would lift carpet but not remove this. Fitters arrived and were surprised carpets were still down, they advised this was not the first occasion customers were misinformed. They were very helpful and did another job while I pulled up the carpets in a hour (thankfully I was able to do this alone, others may not have been able to do this). They returned and two of 3 carpets did not fit. Customer service were not helpful and there was no way to contact store direct. One member of staff at the store was very helpful the others I could only describe as arrogant and dismissive. In my first visit I felt like I was in an interview while the staff member made notes and questioned me, he was clearly trying to negate the store and was trying to 'trip me up' in my answers (he failed at this but appeared to be taking great pleasure in this). At no point during the various visits did the manager come out to help, we were informed he was in the store out the backand he was aware of the issue as it was discussed in the morning meetings. We were told new carpet and fitting would be at least 6 weeks, so we changed carpet for quicker fitting as we had bare floors and all our furniture in the lounge. A week later no news as promised, went to store and they forgot to put urgent on order form! Another weeks wait. Finally got them fitted, fitters were brilliant and carpets are great value. However customer service is questionable and we only got a favourable outcome as a result of many calls, numerous strore visits, not backing down and accepting the opinion of members of staff. Would never use again based on customer service, product was fine. If you like stress, inconvenience and being spoken too like you are a child then go for it!
Helpful Report
Posted 3 years ago
Faulty cushion stitching on £600 chair. Chair not 12 months old and still under guarantee. Notified SCS via email, phone call reply within days ,which was very good.Was given a e mail address and link and asked to send pictures ,have now done this twice but have never had a reply .Chair still faulty .First notification to SCS was 15.05.Poor to say the least
Helpful Report
Posted 3 years ago
Leather, electric recliner was damaged when delivered. 5 emails and photos no response, from SCS Contacted Revolver - SCS offered to send someone to repair my brand new chair! They have now agreed to send me a new one - in September (it was ordered in January) Trying to contact them or get a response was hard work.
Helpful Report
Posted 3 years ago
Why advertise you pay for fitting ? Yes you put it on the invoice then deduct it from the total amount due . When the fitter came I had to pay for the vinyl in kitchen & bathroom which was fine but when ask for breakdown of his charges there was £54 for the lounge carpet , I intend to report SCS to advertising standards for false claims in their tv commercials. Mr B T Blezard ( Oldham )
Helpful Report
Posted 4 years ago
After ordering furniture on November 8th 2019 we were assured our requested delivery date of February 7th 2020 would be ABSOLUTELY NO PROBLEM , WE WERE ASSURED ON SEVERAL OCCASIONS DURING THE ORDER PROCESS Yes you have guessed correctly !!! It didnt happen we are still waiting , i suggest you avoid dealing with these charlatans at all costs .
Helpful Report
Posted 4 years ago
Spent nearly £4000 on carpet and leather 3 piece suite (for the second time in 3 years). One of the chairs got delivered damaged and because of the matching of the leather the whole suite needed replacing. Problems so far. When the replacement got delivered 12 weeks later it was incorrect. I ordered chocolate brown with contrasting beige/prado stitching and piping, the new suite was all one colour. This again didn't appear to be any problem and was offered another replacement. However after another 12 weeks I received a call form the manager of the store asking what it is I want doing as it has been going on for a while now. When I asked why my suite wasn't being delivered as I was told by the store sales person, I was informed that no such re-order had been placed as they are no longer doing the contrasting detail. I was told I could keep the existing suite (with damaged chair valued at £920) if I was prepared to accept £420 compensation. Needless to say they can come and collect the lot and I will go elsewhere with my hard earned money.
Helpful Report
Posted 4 years ago
We purchased a Corner sofa in October and it was delivered in December, on arrival we noticed rips on the corner section and the delivery drivers stated they will inform scs and we will be given a call back the next day, the next day arrived and no call back so we called them they asked us to send some pictures and we did, a week later we still hadn’t heard so we called them to be offered a repair and £80 off the price of the sofa, we refused and was told a manger would call us back a week later no call back so we rang again to be told 24-48rs we would get the call back! A week past and we finally got the call the last started with “you rejected the offer what do you want to do” we said we want a new sofa, she said well that range is no longer available so will need to chose another sofa! We was like ok how do we do that she stated you will get a call from the online sales team tomorrow and hung up! The next day we got the call and said we had looked online and chose another sofa, we told them the make and colour they then said we don’t do that here as you got finance so a new agreement needs to be done so you will get a call back before 10pm at this point it was 5pm! We did get the call and we purchased another sofa and was told the old sofa would get collected at the same time the new one gets delivered in 8 weeks time, we agreed to this as we didn’t want to be without a sofa! The next day we get another call saying our old sofa is being collected this week, we advised the person on the phone the previous day told us we could keep it until new one arrives they paused and said said oh yes I can see this in the notes and hung up! Scs need to speak to each other and have better attitudes towards customers! We will see what happens now when or if the new sofa arrives, I don’t have much faith as from start to now it’s been 5 weeks to get anywhere with them
Helpful Report
Posted 4 years ago
This I find difficult to understand. At my sons house to be here to help with the children whilst some (quite a few) carpets are being fitted. They have followed SCS instructions and removed all the furniture. They were told that this was all that was required after having asked for confirmation of this. Carpet fitters eventually arrive after having a few cancellations. They stated that they could not remove the carpets due to CROSS CONTAMINATION and as such would be well within their rights to leave. When my daughter in law suggested calling SCS they stated that they would just be told to leave. HOWEVER....... They could remove the old carpets for an extra cost....... So much for CROSS CONTAMINATION...... IT IS OBVIOUSLY RENDERED INACTIVE IF YOU PAY EXTRA MONEY .......
Helpful Report
Posted 4 years ago
SCS is rated 1.5 based on 1,707 reviews