SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,716 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,716 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Igor Urdenko

Alasdair Davie

Mr P Drewett

Anonymous

151

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a carpet and got someone to come out and check our measurements. He told us someone from the store would ring us to arrange a fitting day. Two days later and no one rang, so we phoned the store and arranged a fitting day. We were told that the fitter would ring on the day to let us know an estimated time of arrival. we were up at 7am an cleared the last remaining items from the room. At approx. 11.15am, no phone call so rang the store. They said that the fitter would definitely be here. 3.50pm still no phone call. Another call to the store. She said he works until he has finished so will definitely be there. The fitters they use are contractors so have their own jobs as well as those of SCS. Asked for the fitters number so that we could get an approximate time but she said they are no longer allowed to give out his number. 5.30pm still no fitter!! rang the store again. I asked her to ring him and get an estimated time but she said that he may not answer because he would either be fitting a carpet or driving, so asked he to let me know what he said. A few minutes later she rang back and said that his phone had gone to answer phone. I asked her if she had left a message and she hesitated and said um...yes, I said are you sure you left a message she again said umm...yes. So I gathered from that that she hadn't. I told her that unless he was here by 6.30pm we didn't want it fitted and would arrange another day because we had arranged for our sons to come straight from work to help us put the furniture back and after 6.30 it would be too late. 6.15pm the fitter turned up and when I asked him why he hadn't rung us, he said he had tried twice to ring us but couldn't get through to us so our phone must not be working. I said that the phone was working because I had rung the store several times and they had rung me back. He showed me his "phone calls" to me and I showed him the call from the store but he just looked away. I know that he rang the number but just as the phone was about to ring, he cut off. This was a ploy I think to save time!! I wonder how many more he has done this to? We have purchased another carpet and three piece suite from them in the past but will go elsewhere in future.”