Had a bedroom hall stairs and landing laundry room carpeted paid for new grippers and door bars, only one door bar was replaced! Had a sofa delivered by a delivery guy that was drunk! Came into my house using abusive language and being very rude in front of my 6 year old! Ordered another carpet for living room again paid for grippers and door bar! Said they had been given the wrong door bar so the old one had to stay! Underlay was put down new carpet was just about to be fitted.....wrong carpet! Have had to wait nearly 2 weeks for the right carpet to come! House has been upside down with furniture everywhere! Havnt been offered a refund or even an apology, lady on the phone said “well I can’t magic a carpet out of thin air” when we phoned up and complained! Oh and the old grippers hadn’t been replaced again! So when the carpet does finally get laid I will make sure it gets changed £30 for grippers and a bar that don’t get replaced! How many other people are getting ripped of with this?