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SCS Reviews

1.5 Rating 1,716 Reviews

11 %

of reviewers recommend SCS

Company Reviews

1.5

Based on 1,716 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 12th March 2024

SCS 1 star review on 3rd February 2024

SCS 1 star review on 3rd February 2024

SCS 1 star review on 3rd February 2024

SCS 1 star review on 13th January 2023

SCS 1 star review on 20th December 2022

SCS 1 star review on 20th December 2022

151

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had our sofas delivered on the due date but had a very upsetting experience with the initially designated delivery people from the midlands. The cheeky B---- told us that they were delivering the goods on 15th Nov, 6 days ahead of the due date arranged with the shop when ordered. She then said if you do not take it when I say you will not get it before January. I explained that it was not possible because of home alterations. So I went to the shop and they said that they would sort it. They rang me in the afternoon and said the agreed date would be honoured, which it was. The final delivery guys Colin and Mark from the Seaham depot (not from the Midlands) who delivered the goods were more than helpful and set them all up and explained all we needed to know about the care of the furniture. The Retail World Gateshead branch persons that we initially dealt with were most helpful and we cannot knock them. I have read some of the other reviews and it seems as though we have got away lightly, Lets hope it stays that way.”

Posted 4 years ago

“Ordered sofa etc and 2 extra cushions. All arrived ahead of schedule and were lovely EXCEPT the extra cushions were the WRONG MATERIAL. Attempted to get these replaced which I was told would be done. Now I have a beyond frustrating problem. Store has the cushions and I am constantly ringing to ask when they will deliver - no joy. Head Office say ring back …… whenever ……….. no joy. Complaint to Manage elicits an email reply saying store will contact me re delivery. Next day at 0827 I get a phone call from HO asking me to ring to arrange delivery. I ring the number, open from 8am to 8pm, at 0833 and 0845 to be told line opening times at 8am to 8pm and to ring back when open and call disconnects. Emailed Manager and email, sent the previous day, bounces back. Called her number and had to leave a message. What is going on is poor communication and I have given up hope of ever getting the cushions or my money back which was £100. Good furniture, abysmal communication. Why does the customer have to go all this running about? Why does the call centre ring at 0827 requesting I call back to arrange a delivery and at 0833 and 0845 it says it is closed? I have a job of work I must go to and a life with sufficient problems to sort out THIS ONE IS ONE WHICH SHOULD NOT BE HAPPENING. Frustrated and angry.”

Posted 4 years ago

“I was not informed that I was expected to pay £29.99 delivery? What delivery it went to the store, collected by fitters and fitted which I payed for on fitting. When I purchased the carpet I was not shown any figures but told that my quote would be emailed to me which never arrived until the guy came to measure then he emailed my order and total cost. I was told that the fitter would ring the night before to arrange what time the carpet would be fitted. No one rang until I rang in the morning and then the fitter rang me to arrange a time. Very poor customer service”

Posted 4 years ago

“As part of our order for a 4 seater & 3 seater sofa we were promised a pair of scatter cushions as a good will gesture when missing from the delivery I promptly contacted the store we ordered from 3 times, strangely nobody was interested and what was a gesture to get you to sign on the dotted line has still not been resolved with the sales assistant telling me she didn't know they weren't free and I would have to pay for them still trying to resolve, beware false promises !!”

Posted 4 years ago

“WILL NEVER EVER GO THERE AGAIN!!! On 31st May 2019 went to SCS Wednesbury and eventually purchased a sofa and chair, we were told there was a wait and charge for delivery after we had agreed to buy and eventually was delivered today 22nd June, we got rid of our large 3 seater leather settee to BHF and got it out of the property with no bother so did not think there would be a problem While we were purchasing the item we discussed the access to the property standard doorway and sliding door on entry and I signed on the dotted line where the saleslady told me to. the settee would not go through the front door due to its height, as the furniture would not fit through the door I went to SCS to ask for a refund, That was a laugh no way was the Manager going to back down he answered questions with questions and was most obnoxious he said he would not be able to re sell the suite as it had been specially ordered in, this is in a furniture shop full of furniture lol. There was no sign of goodwill and If the settee would not go through the door we would have to go elsewhere to purchase another suite, lots of firms give a few days leeway but I find this disgusting Because of his attitude I agreed to get a smaller sofa at a higher price, I felt like banging my head against a brick wall, have now got to wait at least 3 weeks before delivery DISGUSTING WILL NEVER GO THERE AGAIN”

Posted 4 years ago

“The staff member miscalculated the flooring, and so price (rectified amicably). Also did not put range of flooring on order so delaying by wrong flooring being delivered (correct one delivered). Preferred choice advised after out of stock. Incomplete 2nd delivery futhur delaying the fitting. Still do not have written order for the flooring actually supplied, as original out of stock for 6-7 weeks. Not a good, smooth service”

Posted 4 years ago

“Ordered carpet for flat after surveyor confirmed the sizes, which was a little more, no problem. Tried to arrange fitting but fitters did not appear to want to come 70 miles, after various attempts by the office to get it organised (although they did last year !) Had to wait for the manager to call me back in a couple of days as staff were off. I ended up ringing back and they said no problem and it got booked for the 10th of the month. However, received a phone call on the 7th saying the fitter wasn’t going to be down my way on the 11th and I would be getting it done on the 15th ! Really! I had storage to vacate which was organised (for the 11th plus a days holiday)once I booked the carpets. Ended splitting my removals so the big items were done on the afternoon of the 15th. I was lucky the removal company were able to fit this in. When the carpets were fitted and I paid the fitters, I was told I had not paid them the correct amount so I had to ring up the branch and check. However, it appears that I should of been advised of the new amount to pay as I needed more carpet when surveyed, but I wasn’t, so not happy all (understatement!) in about that experience !!!! When complaining to SCS (apart from the carpet guy) they really do not seem to be interested. Not even their HQ cared !”

Posted 5 years ago

“Awful experiences with SCS. Carpets that didn't fit the rooms properly, no communication about this. Re-ordered carpets in the correct size and was told 2-3 weeks for delivery. Then had an email (no phone call) saying the carpets would now not be ready for a further 6 weeks. Eventually received a phone call on the day they were meant to be coming originally to say just to let you know they're not coming today! Carpets then took 5 more weeks so booked in 6 weeks just to be on the safe side. Meaning a total of 10 weeks with no furniture or carpet in the bedroom except for a bed. Offered a minimal compensation fee for the inconvenience which surprise surprise there has been no sight of despite being told it would be issued 48 hours after fitting. The only positive was the carpet fitters were very efficient and did their best to work around my availability. Would use the fitters again but definitely not the shop!”

Posted 5 years ago

“I purchased a Corner Sofa from the Endurance Range. In the store it looked and felt lovely. When mine arrived, I was disappointed as the level of the head rest seemed lower in the corner arrangement to the rest of the sofa. The delivery driver said there was nothing that he could do and I was to phone the store. Anyway it was 2 days before Christmas, and I decided to leave it until after boxing day. Meanwhile I then noticed that the stitching wasn't level and there was a large gap on the corner arrangement, also the material had begun to pucker up as if the padding underneath had gone flat. Anyway to cut a long story short their repair man came out to have a look (weeks later) and said this was normal and all he could offer was a repair, I declined this as I knew this would then happen again on the replacement, the quality of the goods used to manufacture were poor. I eventually had the sofa collected and received a full refund. Be warned the word ENDURANCE does not stand up to its name. You hear so many horrible stories on here with customers struggling to get any where, I just want to let you know that you need to put everything in writing as I did (by e mail) my first was when the sofa was only 10 days old. It was ignored at first, but be pushy, don't be fobbed off, If you have problems within the first 28 days(and you put it in writing) you CAN demand a refund even if it then takes them forever to sort it out and collect it. Make a paper trail, don't use the phone. I have since ordered another sofa from Frank Knighton, the quality is so much better. The sofa that you see in the SCS showroom appears to be made better than the inferior quality one that arrives in your home.”

Posted 5 years ago

“Misleading advertising. ‘Free Fitting’ on carpets is not true. They deduct the cost of the fitting from the sale of the carpet, then they proceed to tell you that you have to pay the fitters on the day of fitting..how does that count as FREE FITTING 🤔”

Posted 5 years ago

“We ordered a 3 seater settee from their Cheltenham store, last one in stock so could deliver quite quickly if we had this one. True to their word delivered in 5 days but they sent a 2 seater and a completely different design. When we rang the store they realised it was still on the shop floor. Still waiting for it to be sorted, will definitely not use again or be swayed by the salesman’s patter.”

Posted 5 years ago

“After the settee arrived I started to itch quite badley , thinking it was different washing powder etc then came to the conclusion it was the sofa after placing my sleeping bag over the settee , I paid £2.300 for the settee with the protection of the settee and cover , but would love a reply and a answer to this problem because I can't have a sleeping bag on my settee for the duration of the settee. Worse things happen in this sorry world and people can be dramatic, but I'm been truthful and it's not nice for me at the moment specially when you get in from work etc . P.s just giving you the idea of the problem and I'm still itching now with the sleeping bag Many thanks Dave”

Posted 5 years ago

“Purchased a recliner leather sofa just under 3 years ago. Leather is cracking badly and recliner mechanism has been fixed twice. Both times have had a right fight and complaint to argue it should be covered under warranty/guarantee. In contrast our other leather sofa is 10 years old, slightly cracked but still working.”

Posted 5 years ago

“Half the house was carpeted via SCS. Staff in store were polite but we had cancellations, wrong products delivered. Damaged products, damage to our walls and skirting. Rude fitters, and expect to be left with ALOT of mess (not bagged or anything!). The actual carpets in the end are nice and good value, but not worth the massive hassle of using this company.”

Posted 5 years ago

“Do not use scs. Rude rude rude salesman in store(Northampton) terrible advise given from the guy who came out to measure for the carpet and terrible carpet fitters! Wish I had read reviews first. Never ever again. Would not expect this from a so called reputable company. Wouldn't have minded if we had payed peanuts but we didn't!”

Posted 5 years ago

“Quality of sofa is shocking paying £5000 for lazy boy the backs are wobbly an the sofas have sank they are not comfy anymore they are flat. Came damaged am still waiting for it to be fixed the electric buttons were damaged had to order new 1. Paying that amount of money for a sofa i expect to last and not flatten to keep it's shape”

Posted 5 years ago

“Sales service is very good, but bad after sales service. Firstly they never answer the phone. I have tried phoning several times for them to send us a sofa cleaning kit which was supposed to be delivered with my sofa order and they always say they will phone back to give us a delivery date, which they haven’t. I had to go personally in store because I couldn’t get through by phone. I have been waiting since September and it’s now almost Christmas time.”

Posted 5 years ago

“Had a bedroom hall stairs and landing laundry room carpeted paid for new grippers and door bars, only one door bar was replaced! Had a sofa delivered by a delivery guy that was drunk! Came into my house using abusive language and being very rude in front of my 6 year old! Ordered another carpet for living room again paid for grippers and door bar! Said they had been given the wrong door bar so the old one had to stay! Underlay was put down new carpet was just about to be fitted.....wrong carpet! Have had to wait nearly 2 weeks for the right carpet to come! House has been upside down with furniture everywhere! Havnt been offered a refund or even an apology, lady on the phone said “well I can’t magic a carpet out of thin air” when we phoned up and complained! Oh and the old grippers hadn’t been replaced again! So when the carpet does finally get laid I will make sure it gets changed £30 for grippers and a bar that don’t get replaced! How many other people are getting ripped of with this?”

Posted 5 years ago

“Orders 2 sofas cost £2000 Delivered wrong sofas in may, said they would change them it’s now October and still haven’t got them Been refused a refund”

Posted 5 years ago

“When we chose the carpet, we thought was good value at £9.99 metre, we were shown the underlays and as I did not want a bonded one, the one I chose was £9.99 per metre also. The fitters brought the underlay to fit and I noticed it was a bonded one, on looking on line the exact same underlay they have fitted is £2.87. Thanks SCS a lesson learned, prospective customers ask them to put your exact requirements on your order. Buyer beware. At 73 years old am still learning. We were pleased with the carpet fitters.”

Posted 5 years ago

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SCS is rated 1.5 based on 1,716 reviews