Ordered sofa etc and 2 extra cushions. All arrived ahead of schedule and were lovely EXCEPT the extra cushions were the WRONG MATERIAL. Attempted to get these replaced which I was told would be done. Now I have a beyond frustrating problem. Store has the cushions and I am constantly ringing to ask when they will deliver - no joy. Head Office say ring back …… whenever ……….. no joy. Complaint to Manage elicits an email reply saying store will contact me re delivery. Next day at 0827 I get a phone call from HO asking me to ring to arrange delivery. I ring the number, open from 8am to 8pm, at 0833 and 0845 to be told line opening times at 8am to 8pm and to ring back when open and call disconnects. Emailed Manager and email, sent the previous day, bounces back. Called her number and had to leave a message. What is going on is poor communication and I have given up hope of ever getting the cushions or my money back which was £100. Good furniture, abysmal communication. Why does the customer have to go all this running about? Why does the call centre ring at 0827 requesting I call back to arrange a delivery and at 0833 and 0845 it says it is closed? I have a job of work I must go to and a life with sufficient problems to sort out THIS ONE IS ONE WHICH SHOULD NOT BE HAPPENING. Frustrated and angry.