Ordered carpet for flat after surveyor confirmed the sizes, which was a little more, no problem. Tried to arrange fitting but fitters did not appear to want to come 70 miles, after various attempts by the office to get it organised (although they did last year !) Had to wait for the manager to call me back in a couple of days as staff were off. I ended up ringing back and they said no problem and it got booked for the 10th of the month. However, received a phone call on the 7th saying the fitter wasn’t going to be down my way on the 11th and I would be getting it done on the 15th ! Really! I had storage to vacate which was organised (for the 11th plus a days holiday)once I booked the carpets. Ended splitting my removals so the big items were done on the afternoon of the 15th. I was lucky the removal company were able to fit this in. When the carpets were fitted and I paid the fitters, I was told I had not paid them the correct amount so I had to ring up the branch and check. However, it appears that I should of been advised of the new amount to pay as I needed more carpet when surveyed, but I wasn’t, so not happy all (understatement!) in about that experience !!!! When complaining to SCS (apart from the carpet guy) they really do not seem to be interested. Not even their HQ cared !