One area of a High quality pile carpet was flat. Scs supplied the underlay and the carpet I picked. So for me it's no fault of mine. To be honest they did supply a new replacement carpet and the fitter stated there was no problem with the underlay. The new replacement carpet had the same fault. After complaining I was informed by the manager that there is nothing more they can do and I have to live with it. The flat pile is very noticeable in the lounge. To say I spent 1000s on one of the best carpets plus underlay and grippers to be told I have to live with it is unbelievable. Would I shop with them again NO WAY. there gaurentee of quality is not worth the paper it's printed on.