I ordered my new sofa online in February it was delivered in May. All but to the exact date promised. Before the order was confirmed a salesman rang and I paid more money for better quality cushions (£69). The 2 delivery guys put the cushions on the sofa (corner sofa) We were disappointed as the cushions sank and went out of shape every time you sat on it. I contacted SCS, they sent an ‘Independent’ company to check it out. They guy did not bring his scales to weigh the cushions. He also asked if we had been sitting in the corner! What else are you meant to do on a sofa?! The report came back as everything being as it should. I complained again. They sent the guy out again. This time I mentioned I had paid extra for better quality cushions. He said he didn’t know what I had ordered. Surely this should be something they do know?! I also tried speaking to someone on live chat. They were just plain rude and couldn’t be bothered to answer my questions sensibly or help whatsoever. After another complaint to SCS they agreed to send new cushions. They sent the seat cushions only not the back cushions. I complained again. The email reply said they don’t send the back cushions. I told them I was bitterly disappointed, they never replied. The new cushions are much comfortable than the ones they sent with the sofa. We now have a spare set of covers as the new cushions came with covers. We will dispose of the old cushions as they are rubbish and not worth keeping. I will not buy from SCS again.