We brought a laz-boy suite in 2015 since then we have had 4 visits from them to repair the sofa, the problem being that it keeps collapsing in so the springs have to be reset and more packing put in, they say each fault you pay £60 for engineer he does report for them to act on, our report said to change suite which SCS won't act on the problem has happened again and you've guessed it SCS have once again said we need repair and report done. I have wrote to chief CEO and their head office and they are totally oblivious to your problems and are like robots with their responses, I am now resorting to a small claims court action against them as they do not want to do anything I advise anyone thinking of buying a suite avoid SCS.