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Anonymous
I was needing a sofa bed and when picked the sales person at Glasgow fort was pushy into me paying my deposit even though I said would have to come back later on. I did my sofa bed was supposed to be delivered into warehouse 28th May. I had went into Glasgow fort store a week before as was told to do this by sales person to pay my balance. When paid I asked again for an update said same thing due in that day. 3 days later after I got an email due to COVID wouldn’t receive now into warehouse until 21/6/21. I contacted them as needed a bed and a sofa to get no help from their customer service team as I couldn’t cancel until after this date. Was called again from someone else telling me when I get sofa can get £58 back which is a joke as I just paid £1200 for a sofa bed upfront to be left with no bed or no sofa. Was told that time I could cancel so I asked to cancel was told that a team member at Glasgow fort would call me this was 3 weeks this friday am still waiting so don’t know if getting sofa getting my money back nothing. Would never order anything from company again as customer service is a joke.
3 years ago
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