Paid for foam upgrade sofa delayed due to shortage of foam due to Covid. A month late sofa arrives a month later sofa sagging very sofa ( not what was advertised with a foam upgrade) called to enquire what foam was used a upholstery vist arranged for a month later 10th may 2021 upholstery technician confirms sofa doesn’t contain enough foam and another material that isn’t even foam he suggest that any old foam had been stuffed in there as they couldn’t get the correct high density foam I paid for! After another delay due to technical issues they confirm new cushions will be ordered email states a week .... no contact from customer support no help no apology for substandard materials and 2 weeks later no date for replacement???? Terrible customer service terrible product generally don’t care about customers! Please see picture this is a 3 month old sofa with foam upgrade from scs