Ordered carpet and sofa in May and because of Covid production issues was given date of Aug Sept for delivery. Ok with that. Chased for updates several times and bearing in mind, customer service are working from home, they were helpful. Was informed that sofa was available September but said I wanted carpet fitted first. Carpet fitting date arranged for October 15th and sofa 18th. Carpet arrived and fitted, all fine. Fitters did excellent job. Really excited about delivery of sofa due to arrive 18th….. Delivery did arrive, but…. It was the wrong sofa, totally different model and colour. I was offered the opportunity of using this item until my order could be completed, as in back to manufacture process, but due to the amount of time which had elapsed since the order was placed in May and still not correct, …. I asked for a refund and this was received within 4 days. The Manager kept his word. I have placed an order with another company and due date is February, I accept Covid is still playing a part in the lengthy lead times…but it’s local and I can talk directly to the store. My tale of woe is not one of poor quality but of sheer incompetence and the inability to be able to speak directly to the store to sort issues arising. Cute prices and glossy advertising need to be backed up with assured delivery dates of the correct items. The staff both instore and online deserve to be given daily updates from head office to enable them to do their job effectively. Unfortunately…. I would not recommend this company to anyone due to my experience.