Ordered sofa, chair & carpet & arranged for carpet to be laid before sofa was delivered. Rang to ask if fitting of carpet was arranged as had heard nothing, to be told they hadn’t ordered it. This then put me in the position of being told the delivery of sofa would be pushed back as ‘I wanted carpet laid first’. As I had now been without a carpet or sofa in my lounge for nearly two months I agreed to have the sofa delivered. On the day of the carpet fitting had a text from fitter to say everything should be removed from room. As I live in a flat nowhere to put sofa. He refused to come, calling me ‘mate’ & to sort it with scs. I then went to store & the manager offered me £120 if I had the carpet delivered & got it fitted myself, which I agreed to. I also cancelled the warranty on sofa which was £200 & although I received a email from warranty co I have never had the £200 refunded to me after extensive phone calls, letters & emails to scs, which have never been replied to. The £120 also never materialised so I refused delivery of carpet. Since then I have been bombarded with phone calls, saying my carpet is ready to be fitted & that I broke the contract by not accepting it but they broke the contract by not ordering it in the first place. I have since had a carpet fitted by someone else who had no problem moving sofa around. I have ended up with no carpet & lost £860 over this fiasco & will NEVER use scs again. Very unprofessional, & don’t care about their customers concerns. NO STARS