One thing you need to know about SCS, which will tell you everything you need to know, is that they are not signed up to the Furniture Ombudsman. They claim this is because they prefer to deal with complaints by themselves and avoid unnecessary expense. However, what it means for you as a customer is that if something goes wrong, they will offer you a pitiful amount of compensation, and if you aren't happy with it (which I'm not), there is nowhere you can really go to resolve it. The long version of my experience is below, but the short version is they failed to turn up on two separate occasions to fit a carpet, meaning my wife lost two days of holiday from work, and they offered an initial £45 compensation, eventually raising it to £65 and then £75. My advice is to use a local company. We did for a subsequent carpet that we needed, and from ordering to the carpet being fitted was less than a week - far superior to the "service" offered by SCS. Long story: Carpet was booked in to be fitted, my wife took the day off work to be in, by lunchtime no word from the fitter, so we chased SCS, were given the fitter's number to call, and he told us he'd had too many fittings booked in and almost certainly wouldn't get around to us. No contact from him or SCS until this point to inform us of a problem. We had to book a new date. That got cancelled the day before, so we booked another new date. My wife took another day's holiday in order to be in....and the same thing happened as on the first date!! No call from the fitter or SCS on the day, and when we chased, he told us there was a problem with the carpet and we might need to order another one. That turned out to be incorrect, but we had to book in yet another fitting date for the following day when it finally was fitted. My wife has lost two days of holiday, and the £75 compensation eventually offered is pitiful in my eyes. Will never use them again.