where to start .....disaster from the beginning...wrong name email address wrong, at point of sale. Delivery was a disaster, was supposed to receive it all together. Did not receive part of order until 96 hours later bang goes the 72 hour deadline. Laminate flooring not good quality two boxes were damaged.(more than likely when deliver man dropped them coming out the van). also the door ramp profiles facias are fablon. laminate easily chipped and scratched.I will not get 18 years out of this flooring.thats for sure. big disappointment. I am awaiting my sofa which to be honest I am dreading.