Sarah
Worst customer service ever!! Poor quality items. Originally I was sent a sofa and foot stall which were different colours due to being made from different batches of material. Finally got this sorted and a new set delivered, the cushions had collapsed within 2 weeks and the material had split in one back cushion and the top of the foot stall, had someone inspect this and was informed that it was an insurance issue, had the insurance company out who then informed me that this is a manufacturing fault, had scs out again who denies that the splits were from faulty material but ordered new seat cushions as they had very clearly completely collapsed. These new cushions have now collapsed too. I have been promised multiple times over the past year that a manager will call me back to sort this out but I am still waiting!! I have spent hours and hours on the phone and still haven’t spoken to a manager! It had now been over 2 years since I ordered this suite and I am yet to have a matching unbroken product!! Never buying anything from here again! AVOID!!!!!
2 years ago
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Alice, Customer Support

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