My appalling customer experience included floor product not being to sample delivered direct to home, thus no SCS quality assurance/re-assessment of job, unimaginative and inflexible fitters, who aggravated fitting of not-to-sample product, very difficult three-way discussions, against the backdrop of poor communications and no follow-through, about partial re-fitting and further charges, and ultimately substantial unexpected personal costs of about 15% over initial price, finally to get a 3 week job done in less than 3 months, and after having to pay a final fee to the fitter who otherwise would not keep a previously agreed appointment; all rounded off by not being able to get through to SCS on the phone to try to talk rather than post this. Caveat Emptor