Absolutely and totally unsatisfactory service from ordering to installation of our carpet,we ordered living room and stair carpet from scs Ipswich we paid in full received an email with wrong carpet quoted on order,to be fair I should of cancelled at that point,rang scs they assured me it would be the right carpet and it was an error,when carpet was to be laid carpet fitter rang to say the stair carpet had delaminated but he came and laid living room carpet which was ok,rang scs to find out when stair carpet would be here they said needed to reorder 6 weeks later it was ready arranged a time for fitter on the day carpet fitter rang said van broke down and he wouldn't be coming to be fair he came on the Saturday to fit it,next day my daughter cut her foot on inspection all the spikes are coming through gripper rod rang carpet fitter he said he would come back never has-so there you have it very poor service, customer service are very poor,regret the whole experience. Please be warned I may have been unlucky but reading other reviews sounds like this is the standard.