After having a sofa delivered a couple of days ago I found a few faults in the material. I rang customer service straight away and sent a number of photos. The customer service team were very professional and it was all responded too very quickly. I was unconvinced these faults could be rectified and was expecting to have to return it, however a technician came within 48 hours and I was very impressed he managed to sort it all out within half an hour. Great furniture and great customer service, would definitely buy from them again.
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