Appauling customer service..100% no means of speaking to a customer service rep on same day as you call. You are advised to press 1, and they will get bk to you. This is ALWAYS 24hrs later..the delivery status on your tracker states one date and there is no pre evening txt containing the delivery link..please do not use this company..They suck the life out of the enjoyment of getting a new sofa..please,please.. go elsewhere and get something in writing about customer service and actually speaking with someone the same day as you call..Whole experience has been awful n i'm still awaiting a delivery text for a sofa due today..