I have given them 1 star because I don't have the option to give zero Had problems with my sofa from day 1 Yes they did send an engineer out who said it wasn't a mechanical problem but my recliner still sits an inch lower than the seat next to it. The whole sofa is is pants non of the cushions line up, the seat I sit on is divorced and gone out of shape even though it's supposed to be stung and was assured it wouldn't misshaped and I have only had it 4 months I have sent them 10 emails with no reply, but I will send them 1 every day until they answer me, plus it will make my case a lot better when I take them to the financial ombudsman because what they have sold me is far from the one I saw in the shop, to tell you the truth the one I got rid of was far better than this new one So just be aware when you buy something from SCS and you have a problem they aren't the best at communicating