I bought 2x 2 seater settes and a separate chair just short of 2 years ago. The chair cushion has sagged really bad definitely not comfy any more and looks shocking.., alas SCS don't want to know only to send a technician out at a price of a £75..as if he's going to side with the customer...I doubt very much. My last suite lasted 15 years I expected this one too...don't waste your well warned money on SCS... luckily found a an upholsterer who said the filling is really sub stranded and will right it for £46. Thank god there are some decent retailers out there