We ordered 2 four seater sofas (Ontaro 580) and a foot stool in the same colour. When they were delivered the foot stool was the correct colour however the two four seater sofas were completely a different colour (Ontaro 540) ! We called the same day of delivery when we began opening them and sent them WhatsApp photos which clearly demonstrated the colour was the wrong colour. 6 weeks later after so many stressful calls to their customer service team and putting it into writing with photos we still were no further forward. We kept being told they were ‘going back to the manufacturer’, we were still no further forwards and were offered £154 from the manufacturer for a ‘shade difference’ -we of course declined this as it was a completely different colour not a shade difference. In the end we drove a 200 mile round trip from our home in Oxfordshire to the store in Harlow where we placed the order with one of the sofa cushion - at our own expense. The stores manager agreed the manufacturer had indeed delivered the wrong colour and wrote to the customer service team outlining this. After not hearing for a further week we called them to ask for this to be resolved. It still took a further week before finally SCS offered either a refund or for us to deselect a different sofa as the ‘no longer worked with the manufacturer’. We of course opted for a refund as I would NEVER EVER purchase from this company again! It took a further two weeks for SCS to uplift these items from our home and another 4 days following us calling again to request the refund.