Cushion cover split 4 months after delivery ... Customer service appalling ... Non existent ..Arrogant ...waited 10 weeks for delivery of sofa ... nearly 10 weeks just for a replacement cover. Which I still don't have. I dared to complain was told they will collect the sofas and return my money ! Am sure if David Knight CEO had a damaged cushion cover he would not have to wait 10 weeks. Told I need to send a sample .. then told I don't need to send a sample they have lots of cushion covers available ! Now it's my fault as I didn't send sample to colour match. SCS products are rubbish Along with their customer service ethics ...SCS stands for Substandard Cheap Sofas or Shocking Customer Service both are accurate !