SCS put laminate floor boards in a living room 18 months ago which has started to chip badly along an edge of one board (it's clearly not flat and level at that edge). It's a place where there is only walking and no furniture being moved around. Contacted SCS and they confirmed we had a 10 year guarantee on the floor. The rep on the phone dismissed the photo evidence we supplied and said it was our fault and they were going to ignore our request to take the matter further. What a horrid meanie Company to deal with! We certainly won't be using them again and advise everyone to bypass them and fine a decent local company to work with.