I wish that I had read these reviews before ordering a carpet. I have never had such bad service from a company before. My first mistake was paying up front. The wrong carpet was then delivered. Arranged a new date then I was contacted to say there would be a three week delay! This was reduced to one week when I complained. Trims I ordered weren't delivered. I set out complaint to head Office in Sunderland who then sent my complaint to the shop that I was complaining about! I wrote again and the same thing happened. Complete lack of interest by all SCS staff. I asked about compensation and was told " we don't do that. We could send a bouquet of flowers to your wife." The bouquet arrived and even that was cheap and nasty like all my contact with SCS. I will also contact the local media and Which magazine about my appalling experience. I am going to buy new carpet throughout the house next year so SCS have lost thousands of pounds in sales. A very short sighted firm!