Service was great, staff were friendly, until we signed for our sofa, then they stopped caring. Staff have sworn at us, been rude, unhelpful, the sofa we ordered was delivered however they forgot to include the sofa cushions to sit on so we now have wait over Christmas with no cushions for the sofa in our new home. The lady I spoke to about cushions wasn't overly helpful, didn't seem concerned about the lack of cushions delivered, I now need to send a photo of the missing cushions before they can authorise a replacement to be ordered and no time frame can be offered. A bizarre method of evidence because you could just take cushions off, and why would I want a spare set of cushions?? Surely somewhere within SCS there is a sofa cushion not belonging to a sofa? After several attempts at complaining about the delivery driver swearing I finally received a call which resulted in the man I was speaking to saying it's out of character for him. Nothing was done. SCS genuinely not bothered about the poor service and attitude of staff.