We have spent over £2500 on carpet from SCS which should all be the same make ,colour etc.They blame the colour difference on it being a different batch but cannot explain the poor quality of the second carpet fitted.It has a completely different pile and feel to it,they have fitted an inferior carpet by mistake or because they cocked up.They have even lost the order off of their system but luckily I have the original paperwork.Their surveyor has basically said if it is correct on the order form and the supplier says he sent the right carpet then it’s tough s***. Nobody ever calls you back from the store or the aftercare team so you are basically banging your head against a brick wall.