I have to say I was apprehensive about the delivery of our sofa after I read the reviews on here. I don’t usually write reviews but as all of these reviews are bad I thought it was necessary for me to give our experience. We fell in love with a sofa in the SCS store Hedge End, the sales man did all he was supposed to - knew all the product info and tried to sell add ons or what ever. He was doing his job! He said delivery would be 5 weeks or after to us and we left happy as this was our move in date to the new flat. Given it was ‘after’ 5 weeks, we brought no other sofas with us - and soon it became apparent we were not going to receive the new sofa any where near to 5 weeks. We called the Hedge End store as the paper work advised and as other people have accounted, they said they’d call back but never did. At this point we realised ‘after 5 weeks’ was completely open ended and they weren’t actually doing anything wrong as there wasn’t an end date to the latest we might receive it. So we waited - and 9 weeks later I received a call to arrange the delivery of the sofa which was today. The lady on the phone read her script and it was nothing special, but she did her job. I was almost sure the sofa would arrive broken or not at all given the terrible reviews on here, but the crew brought it in and did everything they were supposed to and we are so pleased with the sofa! I’m not sure if I would go with SCS again as I would rather have a cement range of delivery estimation, i.e. for this case 5-10 weeks or at least updates on the status of it. Saying that if there was furniture in their store that I loved and I couldn’t find it somewhere else I wouldn’t not go with them. One other thing that I was a bit concerned with was that once you have confirmed a delivery date, there is no email or text to confirm this - so you might not receive it on the day you arranged and there would be not customer evidence that it was originally arranged. Anyway - from this I have learnt that no one review is a reflection of everyone’s experience, and whilst I think SCS could do more to provide a better service we got what we wanted and they didn’t do anything wrong on their part other than not call us back.