If i coukd give no stars, i would!!!! Customer service is shocking. My sofa arrived 2 months after the date we were expecting it, the only communication with regards to where our sofa was was us ringing and emailing for up dates. When the sofa finally arrived.....there was no bolts!!!! I rang to complain and the response i got from the man on the phone was ' its not my fault '!!! I have been passed around different departments , put on hold and then to the back of the waiting line ans my first apology was from the 5th person i spoke to. I have had my new sofa in my lounge in its cardboard for the last 2 weeks as no bolts and no where to store it. AVOID SCS. I am sending my sofa back and will be using a more reliable company, with no doubt better customer service skills!!!!