Had a three seater and two seater we took out the extra guarantee which cost an extra £249, when one of the settees started to fray contacted SCS insurance cover who said it wasn't covered as it was a fault in the material so I contacted SCS who told me I needed to pay another £75 for them to send a technician out as I had just had it over 2 years to see if it was through how we sit on our leather settees or if they decide it is a fault on there behalf I have refused to pay this as they would only make up some excuse when they come out we have now noticed the seat cushion on the other settee has started to go the same we will never buy from this company again because once they have your money there customer service skills do not exist.