After having complained 9 weeks ago to their so called AFTER CARE team, I am appalled at their lack of customer service. It seems that once they have got your money, they do not a toss if you incur a problem. My item IS still within the warranty period, and still not resolved. I urge everyone to email them. That way you will have a copy of the time, date etc which they will try to dismiss if you contact by phone. I had to give 1 star. If there was an option to give a minus rating, I certainly would have chosen it, BE AWARE - YOU HAVE BEEN WARNED