When getting to the basket online I see £59 delivery charges so I called to query this. The lady was very rude about it, clearly she's had this conversation many times befote but instead of helping me she just slagged off other sofas providers and made me feel really small. I may have still bought the sofa as it was still a good price even with that delivery charge but definitely not after experiencing their "customer service". I just wish I'd got her name
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