32 months after buying a leather reclining chair for nearly £800 the seat cushion started to sag on the left hand side, I phoned Castalan the company Thad deals with the warranty and specifically asked if it was covered under the 5year warranty and was told yes, a claim form was filled in and an appointment booked, a letter was received saying the fault was not covered under the warranty so another phone call was required, I was told an engineer would still call to check the frame. When the engineer arrived he checked the frame which was as expected ok, he then inspected the seat cushion filling was not covered under warranty as it only lasts two and a half to three years, he then proceeded to tell me to go to Dunelm and buy a 2 inch foam seat pad and then showed me how to fit it once I had it. I couldn’t believe what he was saying and rest assured I will tell everyone I know not to buy from SCS