Absolutely disgusting company with the most shocking customer service I have ever experienced. I have never written a review of a company before but felt compelled to after the experiences we have had with SCS. Bought our flooring from them last year in a new build house. We have a baby and it was important that they stuck to timescales for fitting as we had concrete floors which were dangerous for a baby. After we completed the order and paid the money, they decided that they actually couldn't fit on agreed dates and we had to wait an extra week for the flooring to be completed. Great start, but just the start. Fitters turned up 8 hours late! 8 HOURS! it was about 8pm when they turned up and they wanted to finish the job in one go so stayed until 3.00am! they were also drinking on the job, just gets better and better! After the bad experience involved with fitting we thought nothing else could go wrong, WRONG, after a week the flooring started coming up in the kitchen, bathroom and elsewhere. We called SCS numerous times to come and sort it but fitters would never come out and ha;lf the time the store wouldn't answer. After 4 months they sent out a surveyor who agreed that the issue was with the fitting and had to send his report to Head Office who would rectify the issue, oh guess what, after calls for another 3 months we kept being told we would get a call back and never did. Today we called up asking to be put through to the ever illusive operations manager to be told we couldn't speak to anyone and that a decision was made that we had refused full gluing of the flooring which had caused the issue (not true, we weren't ever advised of this) and this was contrary to what the surveyor had reported. The lovely chap on the phone wouldn't let us speak and just kept repeating that the decision had been made. Great customer service! So now we have flooring that wasn't fitted correctly, coming up from the door bars and the edges in all parts of the house and no one has been bothered to come and sort it for 12 months. AVOID THESE COWBOYS LIKE THE PLAGUE!