Very disappointed and that's putting it mildly bought two Lazy boy sofas from the southampton branch cost over £2,600 service in the store was great it was once the sofas arrived it all went wrong. You get told if anything wrong phone this number (customer service) within 3 days to get any problems with your goods sorted what a joke . The three seater recliner looked old already like the material was saggy and wrinkly over seat area and foot rest I would expect this maybe after a few years but not to arrive looking like it. I rung and informed them they sent someone out who said all you have to do is dress the sofa every day e.g. Try and stretch the wrinkles out which was impossible as they were already set in material and weren't going anywhere. We rung and complained every week for 8 weeks and every time they said we will call back but heard nothing so had to call them . Now they email us saying there is nothing wrong with the sofa and they will NOT be doing anything else with it case closed. I will NEVER buy from them again or recommend them I feel very let down and the money we spent I expected more but obviously SCS don't have the same ethics as myself.