We ordered a sofa that was cheaper than the usual price. The sales assistant tricked us into buying a sofa that looked ok but we were given the wrong information. We weren't given full information about the deposit and it is non returnable and non returnable. Their approach is just buy and we will do the rest. There is nothing they do to change it.
Morally bankrupt people, but I suppose to be in a sales job - you have to be like that.