Within 12 months, arms came loose on our sofa. We've had 3 visits from home serve to attempt a repair. Each time within 2 or 3 days arms have come loose again. We had a 4th visit from home serve. This time a report was written, the sofa has a manufacturing fault, the frame is collapsing, as a result the fabric on the reclining parts is wearing through. The report also said that the repairs on the 3rd visit, caused more damage, splitting the wooden parts of the frame. After NO help from SCS, we were referred to Retail ADR. After waiting the maximum time, Retail ADR have decided that there is no justification for our complaint! Their reason for this, we refused to an attempt for a repair! It seems SCS do NOT care about customer service!