We were told that cushions were included with our settee and chair, the salesperson showed us what material we could have for the cushions, after the furniture was delivered (a day late) with no cushions on telephoning the branch I was told they were not included and we would have to pay extra for them. We were also told the settee would be assembled once it was in the house as we were concerned about the size which was also not the case! I had a wasted day off work as the lorry broke down which although is unavoidable apparently after talking to several people this happens a lot.