Bought two swivel chairs in 2017 expensive at £1.500 for two chairs we thought but the sales girl Jade assured these chairs are LAZY BOY top quality and come with a 20 year guarantee and she gave us a booklet stating this fact. These chairs can have the height altered and after injuring my back two weeks ago Husband said would alter height as I was struggling to sit down and then get up. We have never altered the height before of either chair. I sat down and my chair straight away went down to the low position. Husbands chair stayed raised up when I sat down in it. Husband said must be something wrong with the hydraulics underneath my chair obviously a mechanical fault which according to the 20 year guarantee is covered. However upon phoning SCS told £75.00 to send someone out. I asked if when you see the chair has not been misused is the money refunded told NO. So they sell you a chair stating it has a 20 year guarantee but do not tell you any repairs needed the customer has to pay for. So how is that a guarantee? Told me the £75.00 charge is stated in the small print of the terms and conditions and it is certainly small needed a magnifying glass to be able to read it. But with the girl going on about this wonderful 20 year guarantee did not feel had to look further for assurances that if we had a problem it would not be put right. Advice do not use this company they are dishonest go elsewhere. Surprised LAZY BOY let them sell their products with such a shoddy after sales service.