Awful Awful awful! £960 on living area carpet (it’s not a big space). Was told it would be laid on or around the 17th or December. I called a few days before to check the progress as I hadn’t heard a thing! Spoke to a lady from the lakeside store who had no customer service skills what so ever! She’s thought it was ok to address me by “babe” my carpet hadn’t even been ordered! I demanded my money back straight away! After speaking to 3 mangers!!!Yes apparently one store needs 3 carpet manager. I was told getting my money back needs to be approve by a different manger! At this point I was ready to go into the store and tell people myself to not spent a penny with this company. I now have my money back so I’m happy! I feel as if this was a blessing. As now Iv done some research on this company I find it shocking they are even trading.