I posted my horrible review yesterday. I was asked for a customer number so the issue could be resolved. No one has even bothered to put a customer number on the paperwork! I replied and was told to expect a call within 24 hours. Nothing! I have today sent two further complaint emails. Nothing. My sister has mental health issues. They are fully aware of this, and the way they have treated her is disgusting. This company should be avoided at all costs!!!!