Had carpets fitted today. Was told in store when we went to get them that if we added the under lay we’d get “free fitting” which we were gunna get anyway, so we thought bonus free fitting....well carpets were fitted the fitter came down with a bill of £130 a fitting fee!!!! We were never told about it in store we were assured it was free. The fitter was a nice guy and was embarrassed and said it wasn’t the first time he’d been to someone after Christmas n they were unaware of the charge. We rand head office and was put through to Plymouth store were we spoke to Mark who was very rude and wouldn’t even sort the issue was as if he weren’t even listening. So we had to pay the guy as he was waiting for his money. We were not happy at all and will never be buy from them again also will not recommend it to anyone. What a joke!