Do not buy carpet from this company. Nightmare from start to finish. Tried to order carpet from the sale and the codes could not be found so would not come up with sale price. They phoned us next day and said if we went in the store they would order the carpet manually. Paid deposit surveyor arranged to came and measure up waited in all day turned up at at 5.30. Carpet ordered took about 3 weeks waiting for fitting. Emptied room waited for fitter to turn up on day no telephone call as promised. By lunch time my husband phoned call centre to find out what time fitter was coming As he hadn't arrived they said they would contact him and get back to us. Noone phoned back so my husband phoned up again and at 4.15 was told that our carpet would not be fitted on that day. .By this time we had lost our patience and said we was going to the Basildon store to cancel the order. We drove to the store spoke to Sue Powell she said she couldn't cancel the order until she found out what had happened. She was very rude. Gary from the store phoned us the next day to say that the carpet had never been ordered due to a glich in the system. It has taken 11 days to get our money back even though it was SCS's fault. No extra money for all the inconvenience or stress. Do not use this store.