Extremely bad customer service which was surprising for the size of the company. Ordered carpets and the carpets were fitted in the wrong room and even when telling the fitters that the 2 carpets they had fitted was meant to be the other way around, they just left and said it was down to the shop. I then contacted the branch multiple times via phone and online chat and all I was told was that they couldn't do anything about it and that the shop had to deal with it but they do not have a direct number so a few emails were sent to them. It then took me nearly 7 hours later to finally get a response from the manager after having to arrange someone to go to the store and for them to ring me up due to not living in the area anymore. I was informed that they also couldn't do anything about it and was told by the fitters it wasn't a big deal and I should move into my new home anyway. The manager was rude and spoke over everything I tried to say and said that I should travel 2 hours back to scunthorpe to speak to the sales person who did the order for me and not the manager (who was himself). I have had to put a stop on furniture being delivered and it has cost me more expenses as I arranged everything to be done by the 13th March so the upstairs was ready for us to move in. The premium carpet was very expensive but was fitted in the spare room rather than the master room and the cheaper luxury carpet which turns out to be very poor quality when put down, was fitted in the master room. The floor plan was provided and we specifically stated multiple times which room was the master room and which carpet it wanted in there. It was then agreed by the sales person. When I stated to the manager that I wouldnt have paid to much for an expensive thick carpet to be put in an empty room and a cheap carpet to be put in the main room he stated that I was wrong and that some people do prefer more expensive carpets in spare rooms? My issue still has not been resolved and now results in me having to travel 2 hours back to the store to try and get the matter resolved. Overall the whole customer service experience has been more than poor and I would advise on avoiding using SCS for carpets despite there 'big' name. I am extremely disappointed and distressed with the fact that I have now had to spend more money to store furniture else where. It has come at more of an expense to me as I had arranged my mortgage, Bill's and any other expenses to come out on this date as this was the official date I was meant to move in. I now cannot move into my home until the matter is sorted! I would not recommend!