Copied from my Lazyboy post Rubbish Poor Expensive SCS / Lazyboy Products and after Sales etc... Why did we not see these reviews before we bought a "Lazyboy" from SCS Leicester??? Delivered 04/09/17 £3,300 paid A Tamla 4 seater corner suite with end electric recliners and a single electric recliner in fabric. After just 4 months (January 2018) we contacted SCS and eventually had a visit from an "expert" because the cushions had collapsed on the two sofa recliner seats! However he stated this "softening" is acceptable and is normal in today's standards and it would settle down. Well it certainly has settled down, right onto the frame! It cannot go any further. Since this we have contacted Lazyboy (15/2/18) who have said "nothing to do with them go back to SCS and request another visit / review and send to Lazyboy". I did this on the same day and "Sophie" from the SCS service department said they would arrange another call? During this time we returned to the store where we bought the furniture from and they were not interested whatsoever and just referred us to the service dept. Maybe we should arrange a sit-in at the stores to help others from making a huge mistake and purchasing from SCS or a Lazyboy? SCS don't want to know as they say they have sent their expert once and he stated it is okay? We wrote to them (SCS - 15/3/18) and said we did not agree with the findings and the discussion with Lazyboy. We have not received any response and they have never contacted us regarding a second visit!!! It is not okay, there is no support in the seat cushions and you can feel the frame on your bottom when you sit down? We have to sit on a cushion to use the seats without being very uncomfortable. Before you ask no we are not overweight people. We now have to warn visitors before they sit on the seats. SCS don't care / Lazyboy don't care; how do we progress this? We are now outside the 12 months soft furnishings warranty, although we made the initial complaints well before, which was not explained during the purchase. They major in the sales patter of the 10 year warranty which if course is useless because that if for the frame / structure of the furniture and if the upholstery gives up well before then then it doesn't matter how long the frame lasts! We cannot afford to buy a new suite but as the suite is no longer serviceable and we may have to? Any suggestions and or help welcomed? Should we start a Watchdog campaign and see if they would pick this up?