Over promised, under delivered! Took my order and my money for bedroom carpet, underlay and fitting. Order placed on condition of guaranteed fitting date to fit in with other works. Fitter arrived and realised they'd supplied the wrong gripper edging plate. After 2 days of contact, the Manager at the Birstall store contacted me to apologise, confirmed the correct plate was available and rearranged fitting for 2 days later. Guess what.....fitter contacted me to advise they still hadn't supplied the correct edging plate! I'm now still waiting for a call back from a Manager. Needless to say, I'll be cancelling my order, demanding my money back and will take my business elsewhere.