This has to be the worse company I have ever come across Like every sales dept, they are all smiles and chirpy when they want your money. I also completely understand there is a global pandemic, but the issue we experienced was down to sheer idleness in the store and no interest once that sale has gone through, it was very obvious that I was being dealt with by a sales team who'd been in the job for a very long time and had heard it all before and literally have no interest. It’s now been 5 months since we ordered the carpet. We got half fitted 2 months ago and the order half was left with doors taken off and small patches of underlay laid. I have called the store 19 times to be directed to HO and told I will be called back, I still haven't received that call. Worst company I have been involved in in my lifetime. Please please if only one person avoids, I will have achieved something I have written to the departing CEO David Knight with all the details, so I await his response! I like must, ignore these reviews but from my personal experience, and from this experience alone, I will never use SCS again.