After placing initial order, I had to chase SCS to confirm details & arrange fitting despite website asking when they should call & offering option of "call now". All booked for fitting in 4 weeks and then 3 days before fitting it was cancelled & would be another 5 weeks! I'd already ripped out my fitted wardrobe to prepare for carpet fitting and when I expressed my disappointment, the response I got was unbothered. Arranged for a different carpet to be fitted sooner which was confirmed by store. Then I received order confirmation telling me the carpet would be received to store a week later than my fitting? So I Emailed the store and received a blunt email telling me it was "ACKNOWLEDGED" and fitting date was as agreed......And now 5 days before fitting Ive been told they can't do it! Got an email to call a number - rang the number & was told they (Customer Service) can't help me I need to speak directly with the staff who booked it...who had emailed me to call Customer Service?! Eventually get an email to tell me fitting can be done a week later.....surprisingly fitting could be done the day after my order confirmation stated it would be received in store. Said cancel it and they just said Okay. Terrible customer service. Poor attitude. Poor organisation and frankly I believe you've lied to me.