we bought a corner unit not even 12 months ago, one of the scatter cushions came apart and had to be replaced, the arm of the unit creaks and has no padding in it so you can feel the wooden frame underneath and can feel and see the springs underneath the material on the base. Chris the "technician" said it was fine and it was supposed to be that way, then sat on the floor playing on his iPad - obviously had better things to do - only here for 10 minutes. Should've went to a secondhand shop and the quality of the sofa would have been better. As for aftercare no such thing, waited weeks for an appointment that lasted 10 minutes and both took a day of work. Would i recommend SCS? Definitely not